Shipping Information

1. How do I qualify for free shipping?

Free shipping is available for orders above HKD 10,000.00. 

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2. How long will it take for my order to arrive?

After orders payment received and confirmed, delivery will be arranged within 3-7 business days. Delivery services are unavailable on public holidays such as Christmas Day, The First Day of the Lunar New Year, Easter, and of course, Mid-Autumn Festival. Delivery services are also delayed during typhoons, Red and Black rainstorms, and environmental factors that may endanger our delivery partner. Caviar products are safeguard in refrigerated packaging with cold packs, and all products are delivered to the house by a logistics company.

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3. May I select a delivery date?

Unfortunately, we are currently unable to accommodate specific delivery dates. Our courier partner will be contacting you with more details about your order’s delivery time and date.

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4. What can I do if my order and/or shipping information is incorrect?

Please click the "Chat" icon in the lower right corner of the platform (https://www.imperialcristalcaviar.com/), and provide order number for inquiry.
If shipping information is incorrect due to user error, we reserves the right to charge additional fees for rearranging shipping. We reserves the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated the delivery time. Once the order is confirmed, the order is neither cancellable nor amendable. Delivery service will be delayed if a typhoon signal No.8 or above is raised or a black rainstorm warning is hoisted. In this event Imperial Cristal Caviar will contact customer to re-schedule delivery time. Imperial Cristal Caviar reserves the right to refuse the delivery of goods to any customer at our sole discretion absolutely.